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Occasionally,
client matters arise in which it is not appropriate that Mr. Melville act
(for example, due to the size or specialized complexity of the project in
relation to our resources) and the firm maintains an informal network of
other professionals, both locally and province wide, including friendly
relationships with his former employer and partners, to ensure that the
client is connected to reliable, trustworthy and experienced professional
advice in a timely manner. Reporting
time and method is at the discretion of the client, but the firm is committed
to timely reporting on all types of matters. For example, in dispute
resolution and litigation matters, all correspondence, incoming and outgoing,
is copied to the responsible individuals at the client and opinion letters
are regularly prepared and delivered to ensure the client has before it a
comprehensive set of options, with recommendations, to provide instructions.
In addition, due to the firm’s commitment to state of the art communication
technology, access to Mr. Melville by telephone, email, fax or letter is
enhanced and interim or final reporting may be undertaken by any of these
means, at the discretion of the client. Client
satisfaction is monitored by regular inquiries concerning the client’s
views not only on the quality of the legal advice, but also access to the
advice and perceptions of whether response time is appropriate. Where
desired, the firm is open to the creation of more formalized feedback
mechanisms to meet specific client needs, such as regular, standardized
written feedback questionnaires or regular meetings with the responsible
individuals. The firm is fully insured with the Lawyers
Professional Indemnity Company. |
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