|
|
||
|
|
|
|
|
|
Occasionally, client matters arise in which it is
not appropriate that the firm act (for example, due to the size or
specialized complexity of the project in relation to our resources) and the
firm maintains an informal network of other professionals, both locally and
province wide, including friendly relationships with former employers and
partners, to ensure that the client is connected to reliable, trustworthy and
experienced professional advice in a timely manner. Reporting time and method is at the discretion of
the client, but the firm is committed to timely reporting on all types of
matters. For example, in dispute resolution and litigation matters, all
correspondence, incoming and outgoing, is copied to the responsible
individuals at the client and opinion letters are regularly prepared and
delivered to ensure the client has before it a comprehensive set of options,
with recommendations, to provide instructions. In addition, due to the
firm’s commitment to state of the art communication technology, access
to the lawyers by telephone, email, fax or letter is enhanced and interim or
final reporting may be undertaken by any of these means, at the discretion of
the client. Client satisfaction is monitored by regular
inquiries concerning the client’s views, including access to the advice
and perceptions of whether response time is appropriate. Where desired, the
firm is open to the creation of more formalized feedback mechanisms to meet
specific client needs, such as regular, standardized written feedback
questionnaires or regular meetings with the responsible individuals. The firm is fully insured with
the LawPro. |
|
|
|
||
